• About Saro

  • Successful business is achieved by taking care of our employees, our customers,and our suppliers.

    Our emphasis at Saro has always been to recognize the importance of employee satisfaction, to provide an unsurpassed level of customer service, and to guarantee an unquestioned integrity in every aspect of our business.

  • Company Profile

  • Saro was established in 1981 to fulfill the growing demand for handmade decorative lace accessories. Over the years, the Saro family of employees has built a thriving business on the principles of quality, value, selection, service and best price.

    Throughout the years, the Saro line has become more sophisticated and the designs have exploded in variety. Traditional home textiles in delicate laces in the European tradition are still the basis of the Saro line, but the addition of a multitude of contemporary textiles in varied textures, spanning the wide range from napkin rings to table throws to bedcovers, supplement the selection of textiles into full collections. Saro's nationwide showrooms can only attempt to house this large variety of choices. The seasonal catalogs are updated closely to reflect the changing trends and the globalization of the market.

    The question we are often asked is, "How do you stay fresh?" It takes innovation, it takes trend setting, it takes experience, but mostly, it takes listening to our customers. They are the gauges of the market firsthand, and they are invaluable in updating and expanding our line to the next level.

    The one constant with Saro is our family of employees and customers whose needs we will never lose sight of.

  • Company Philosophy

  • Our philosophy at Saro is three-fold: Good design. Great value. Long-lasting partnerships.

    Our customers have come to us for more than 40 years, knowing that they will get the latest patterns in home textiles in the same place that caters to their traditional needs. They have come to expect the sophistication that is the hallmark of the Saro line. Constantly updating our selections to reflect the latest trends, while keeping the quality of our products at their invariably high standing, makes us unique in our industry.

    Best design at the best price is the foundation of all our relations. Period. We have never lost sight of this mandate. We offer a mix of products that affords something for every budget, from the everyday assortments to the limited collections, yet the underlying philosophy still stresses the best possible value for the price.

    For any relationship to work, it has to be advantageous to both parties. Our customers get the best quality, value and service that we extend them and we thrive from our good rapport with them. The repeated cycle only furthers the enduring nature of our partnership. The same applies to our employees: the Saro family has expanded over the years with many newer members while several senior employees have been a part of the family for over 25 years.

    From products to customer relationships to employees, integrity is woven into the fiber of who we are as a company.

  • Customer Service

  • We at Saro are committed to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.

    After browsing our site, should you find yourself with any unanswered questions, please do not hesitate to be in touch. We value your feedback, and would love hearing from you.

  • Ordering Methods

  • Ordering Mimimums

    • minimum opening order$300
    • minimum reorder$150*
    • *no minimum for online re-orders
  • Purchase Terms

  • All first orders are shipped under prepaid conditions [credit card, check, wire transfer]. We accept Visa, MasterCard, and American Express. Prepaid orders are processed upon check clearance. Credit card orders are processed after full credit card information is received. Credit cards are preauthorized 1-5 days before shipment for order amount and estimated freight, and billed on the day shipment is made.

    We do not accept C.O.D. orders.

    Net 30 terms are available after the first order and are subject to credit approval. A complete credit form with a minimum of four trade references is needed. Credit process takes approximately 7 business days. Net 30 invoices cannot be settled with credit cards on the due dates. Net 30 terms are only available to domestic customers. All international orders must be shipped under prepaid conditions.

    Returned checks are subject to $25 service fee.

  • Shipping

    • Next Day Airshipped within 1-2 business days.
    • 2nd Day Airshipped within 1-2 business days.
    • 3 Day Selectshipped within 1-2 business days.
    • Groundshipped within 3-5 business days.
    • Pickupprepared within 3-5 business days.

    All orders are shipped F.O.B. Burbank, California.

    Freight, insurance, and handling charges are added to the invoice.

    All refused shipments will be charged the appropriate freight fees and a $25 service fee.

  • Back Orders

  • All out-of-stock items are automatically back ordered, unless otherwise instructed.

    All back orders below $50 are automatically cancelled, unless otherwise instructed.

    All back orders not shipped within 60 days of the invoice date are automatically cancelled, unless otherwise instructed.

  • Return Policy

  • We are proud of our selection and we want you to be perfectly satisfied.

    If you are not satisfied with our merchandise for any reason, we will gladly provide a merchandise refund or an exchange for your order within 30 days of invoice date. A 30% restocking fee will be applied to all authorized returns beyond 30 days of invoice date. Returns are not allowed without prior authorization.

    Please refer to the customer number and invoice number on all correspondence and return the package to:

    3333 West Pacific Avenue
    Burbank, CA 91505

  • Product Info

  • Our products are carefully selected and imported from China and India. We have collections designed domestically by talented artists exclusively for Saro and manufactured in China and India.

    We constantly update our selections to reflect the latest trends, while keeping the quality of our products at their invariably high standing.

    We offer a mix of products that affords something for every budget, from the everyday assortments to the limited collections.

  • Prices

  • Best design at the best price is the foundation of all our relations.

    It is our goal to have the most competitive prices in our industry and every effort is made to meet lower competitive prices.

    Our prices are wholesale and subject to change without prior notice.

  • Privacy Policy

  • Saro takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Saro does not share customer information [including e-mail addresses].

    Saro has sophisticated encryption and authentication tools to protect the security of your credit card information. Every page in the ordering process that requests credit card information uses Secure Socket Layer [SSL] encryption, which is designed to render information unreadable should anyone try to intercept it.

    If you are sharing a computer with someone else or using a computer in a public place, we urge you to sign off your account and close your browser window when you have finished your visit.