• Customer Service

  • We at Saro are committed to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.

    After browsing our site, should you find yourself with any unanswered questions, please do not hesitate to be in touch. We value your feedback, and would love hearing from you.

  • Ordering Methods

  • Ordering Mimimums

    • minimum opening order$300
    • minimum reorder$150*
    • *no minimum for online re-orders
  • Purchase Terms

  • All first orders are shipped under prepaid conditions [credit card, check, wire transfer]. We accept Visa, MasterCard, and American Express. Prepaid orders are processed upon check clearance. Credit card orders are processed after full credit card information is received. Credit cards are preauthorized 1-5 days before shipment for order amount and estimated freight, and billed on the day shipment is made.

    We do not accept C.O.D. orders.

    Net 30 terms are available after the first order and are subject to credit approval. A complete credit form with a minimum of four trade references is needed. Credit process takes approximately 7 business days. Net 30 invoices cannot be settled with credit cards on the due dates. Net 30 terms are only available to domestic customers. All international orders must be shipped under prepaid conditions.

    Returned checks are subject to $25 service fee.

  • Shipping

    • Next Day Airshipped within 1-2 business days.
    • 2nd Day Airshipped within 1-2 business days.
    • 3 Day Selectshipped within 1-2 business days.
    • Groundshipped within 3-5 business days.
    • Pickupprepared within 3-5 business days.

    All orders are shipped F.O.B. Burbank, California.

    Freight, insurance, and handling charges are added to the invoice.

    All refused shipments will be charged the appropriate freight fees and a $25 service fee.

  • Back Orders

  • All out-of-stock items are automatically back ordered, unless otherwise instructed.

    All back orders below $50 are automatically cancelled, unless otherwise instructed.

    All back orders not shipped within 60 days of the invoice date are automatically cancelled, unless otherwise instructed.

  • Return Policy

  • We are proud of our selection and we want you to be perfectly satisfied.

    If you are not satisfied with our merchandise for any reason, we will gladly provide a merchandise refund or an exchange for your order within 30 days of invoice date. A 30% restocking fee will be applied to all authorized returns beyond 30 days of invoice date. Returns are not allowed without prior authorization.

    Please refer to the customer number and invoice number on all correspondence and return the package to:

    3333 West Pacific Avenue
    Burbank, CA 91505

  • Product Info

  • Our products are carefully selected and imported from China and India. We have collections designed domestically by talented artists exclusively for Saro and manufactured in China and India.

    We constantly update our selections to reflect the latest trends, while keeping the quality of our products at their invariably high standing.

    We offer a mix of products that affords something for every budget, from the everyday assortments to the limited collections.

  • Prices

  • Best design at the best price is the foundation of all our relations.

    It is our goal to have the most competitive prices in our industry and every effort is made to meet lower competitive prices.

    Our prices are wholesale and subject to change without prior notice.

  • Privacy Policy

  • Saro takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Saro does not share customer information [including e-mail addresses].

    Saro has sophisticated encryption and authentication tools to protect the security of your credit card information. Every page in the ordering process that requests credit card information uses Secure Socket Layer [SSL] encryption, which is designed to render information unreadable should anyone try to intercept it.

    If you are sharing a computer with someone else or using a computer in a public place, we urge you to sign off your account and close your browser window when you have finished your visit.